“Suve”, a chatbot at the service of the Estonian population
Having been developed by a multi-disciplinary team during a hackathon, the authorities have put a chatbot online to provide a first level of information and guidance for the population. The answers, which are official and have been validated by the relevant government agencies, are updated in real time. This instrument, which uses open source technology, is available to other countries and around forty have already expressed their interest.
« A new way to get information that is both essential and safe and to reduce the workload of crisis call centers »
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