France: The Yvelines local national health insurance office is “liberated”

In 2016, the Yvelines local national health insurance office (CPAM) began to implement a “liberated” organisational environment, inspired by Isaac Getz's research on liberated companies. Working hours are more flexible, the decision-making hierarchy has been simplified, employees' initiatives are welcomed, and autonomy is the priority. An initial evaluation shows that absenteeism declined by nearly 30% in one year, with a 15% increase in the number of calls answered.

 
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puce note For more information: leparisien.fr (in French)
 
 
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