As the first European quality management instrument specially tailored for the public sector, the Common Assessment Framework (CAF) is a general, easy-to-use and accessible model which enables analysis of all aspects of organisational excellence and the introduction of a culture of permanent improvement. This 5th version aims to address fresh issues such as agility, diversity, sustainability, innovation and digitalisation.

As an essential resource for managing skills and supporting mobility, the French local civil service’s professions register is changing and now includes new functionalities with the addition of new “terms of employment” and “change factors” categories. A “proximity of professions” application guides HR departments and employees in defining career goals and building a support programme.

#GovLabLatvia is an initiative set up by the government to pave the way for the reform of the Latvian public sector. Within one of three laboratories, the government’s HR experts, with help from qualified external players, define and plan the organisational structure to be rolled out. The focus is on creating innovative services in the public interest in an overhauled working environment, by placing the onus on agility, collaboration and speed.