Public-sector recruiting is not limited to the German government job portal (bund.de). There is another service provider offering a range of recruiting services. In addition to publishing job vacancies and offering dynamic search features for applicants, it offers employers a variety of services letting them select, manage and respond to the applications they receive with the help of customisable management assistants.

The aim of the “Connectoo” initiative is to help all citizens access online public services. A training course is open to all Belgian federal government employees interested in becoming “digital assistants”, with two levels of certification: a basic level and an expert level, targeted to employees in regular contact with the public. The goal of the project is to train 5,000 assistants each year, for a total of 10,000 by 2024.

How did the Common Assessment Framework (CAF) help governments address the organisational challenges presented by the pandemic? As part of a research study on 12 Member States, the Maastricht-based European Institute of Public Administration presents several case studies and best practices. It also presents the results of the study and offers solutions for strengthening resilience in anticipation of future shocks, while maintaining the level of quality the CAF model is known for.