Belgium: civil servants trained to provide support to citizens

The aim of the “Connectoo” initiative is to help all citizens access online public services. A training course is open to all Belgian federal government employees interested in becoming “digital assistants”, with two levels of certification: a basic level and an expert level, targeted to employees in regular contact with the public. The goal of the project is to train 5,000 assistants each year, for a total of 10,000 by 2024.