Willbot, SNCF’s new chatbot to assist in recruitment
Published in the Nr 12 - February 2019
NEWS RECRUITMENT, TRAINING AND SKILLS
In order to meet its sizeable recruitment needs (4,500 hires expected in 2019) and to streamline the processing of the 250,000 applications it receives annually, French railway operator SNCF is launching a new platform with a chatbot. Internet users thus have the opportunity to discover the various jobs within the group and to chat with current staff (60 “ambassadors” will answer potential applicants’ questions and share their own experiences).